[Firstname Lastname] [Regional Operations Director] | [Retail] | [Saudi Arabia and the UAE] [City, Country] | [+966 5X XXX XXXX] | [name@example.com] | [linkedin.com/in/yourname] PERSONAL DETAILS Nationality: [Lebanese] Visa status: [Resident in Riyadh, valid residence permit] Notice period: [90 days] [Professional photo (optional)] EXECUTIVE SUMMARY [Regional Operations Director] with [16] years in [retail and consumer goods] across [Saudi Arabia, the UAE and Egypt]. Led [140] stores and [3,200] employees, grew like-for-like sales by [9%] a year and lifted operating margin from [6.1%] to [8.4%]. Known for [turning around underperforming regions, building local leadership benches and opening stores on schedule]. Seeking a [Chief Operating Officer] role with a regional retail group. AREAS OF EXPERTISE Operations: [Store network strategy, supply chain and last-mile delivery, facilities and safety standards] Finance: [P&L ownership up to SAR 1.8 billion, budgeting, cost control, capital expenditure planning] People: [Saudization and local talent pipelines, succession planning, performance management] Growth: [New-market entry, franchise partnerships, omnichannel and e-commerce integration] SELECTED ACHIEVEMENTS - Opened [38] stores in [Saudi Arabia] in [24 months], [92%] on or ahead of schedule and within [3%] of the capital budget - Raised operating margin from [6.1%] to [8.4%] across a [SAR 1.8 billion] region through renegotiated supplier terms and a leaner staffing model - Reduced staff turnover from [41%] to [27%] in [two years] with a store-manager academy that promoted [19] managers from within - Cut stock-outs by [35%] by merging [4] regional warehouses into [2] and introducing weekly demand planning - Launched click-and-collect in [60] stores, reaching [11%] of sales within [12 months] PROFESSIONAL EXPERIENCE [Company Name], [Riyadh, KSA] [Regional Operations Director] | [Mar 2020 – Present] Scope: [140 stores, 3,200 employees, SAR 1.8 billion annual sales; reports to the Chief Executive Officer] - Turned around [the Western Region], moving it from [-4%] to [+6%] like-for-like sales in [18 months] - Standardized store operations through a [90-point] audit and lifted the average score from [74] to [91] - Built a leadership team of [6] area managers, [4] of them promoted internally - Negotiated logistics contracts worth [SAR 62 million] over [three years], saving [8%] against the previous terms [Company Name], [Dubai, UAE] [Country Operations Manager] | [Jan 2016 – Feb 2020] Scope: [42 stores, 900 employees, AED 640 million annual sales] - Opened [12] stores and closed [5] underperforming ones, improving average sales per square meter by [14%] - Introduced system-driven replenishment, cutting out-of-stock incidents by [28%] - Reduced shrinkage from [1.9%] to [1.1%] with cycle counts and a store-level loss-prevention routine [Company Name], [Cairo, Egypt] [Area Manager] | [Jun 2011 – Dec 2015] Scope: [18 stores, 350 employees] - Grew area sales by [11%] a year for [four] consecutive years - Ranked [1st] of [9] areas for customer satisfaction in [2014] and [2015] [Company Name], [Jeddah, KSA] [Store Manager] | [Aug 2008 – May 2011] - Managed a [SAR 48 million] store with [65] employees and the highest margin in the district - Cut shift-scheduling time from [6 hours] to [1 hour] a week with a standard roster template EARLIER CAREER [Assistant Store Manager], [Company Name], [Cairo, Egypt] – [2006 – 2008] [Management Trainee], [Company Name], [Cairo, Egypt] – [2005 – 2006] EDUCATION [University Name], [City, Country] [Executive Master of Business Administration] | [2013 – 2015] Note: Part-time, completed while working full time [University Name], [City, Country] [Bachelor of Science in Business Administration] | [2001 – 2005] CERTIFICATIONS AND BOARD ROLES [Certified Retail Management Professional], [Awarding Body] – [2018] [Lean Six Sigma Black Belt], [Awarding Body] – [2017] [Board member, retailers association chapter] – [2022 – Present] PROFESSIONAL DEVELOPMENT [Executive Leadership Programme], [Business School] – [2021] [Retail Analytics short course], [Provider] – [2023] LANGUAGES AND REFERENCES Languages: [Arabic: native]; [English: fluent]; [French: conversational] References: Available on request